Harsh Shah
Senior Analyst - Software Distribution & Application @Brookfield
Signup · Get unlimited contacts
WORK HISTORY
Senior Analyst - Software Distribution & Application @Brookfield
Toronto, ON, CA
EDUCATION
Gujarat Technological University (GTU)
Bachelor of Engineering - BE, Information Technology
George Brown Polytechnic
Computer Systems Technician, Computer Science
ABOUT HARSH SHAH
5+ years of experience providing technical support to MSP environment. • Excellent team management skills, handling team of Technicians with more than 100 tickets daily. • Experience of managing multiple projects based on priorities and meet deadlines. • Proven customer troubleshooting skills for Windows as well as MAC OS. • Play an essential role for customer and agent success. • Software/Tools: Connect Wise Manage and Automate, ServiceNow, N-central, Veeam, Barracuda, Salesforce, inContact, BeyondTrust, and inView • Switching and Routing Protocols: VPN, VLAN, WAN • System Admin: Microsoft Exchange/Office 365, Office 2010,2013, QuickBooks, SharePoint, GSuite • Communication Protocols: TCP/IP, UDP, DHCP, DNS • Operating Systems: Windows 7, Windows 8, Windows 10, Windows server 2012, Windows server 2016, Windows server 2019, Mac OS, Android
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.