Harsh Saxena

About Harsh Saxena

Seeking a challenging position and strive for excellence with my dedication, proactive approach, positive attitude, and passion for the work where I can fully utilize my logical and reasoning abilities in the best possible manner to fulfil the organizational goals. • Highly motivated and disciplined professional with 18+ years of experience in working with a wide range of projects. • Experience in developing business opportunities and partnerships with several clients. • Expert in guiding the Development and QA members to yield the best solution. • Skilled in providing functional specifications to the technical teams to get the technical solutions

Experience

1. Delivery Manager

   The NineHertz

   Apr 2024 — Present · Jaipur, IN

   Client Relationship Management• Serve as primary contact for clients post-sale.• Build and maintain strong client relationships.• Address client concerns promptly.2. Project Management• Oversee project planning, execution, and delivery.• Coordinate with cross-functional teams to meet milestones.• Conduct regular status meetings with clients and teams.3. Requirements Gathering and Analysis• Collaborate with clients to gather and document business requirements.• Work with business analysts to translate requirements into project plans.• Ensure alignment with client business goals.4. Resource Management• Allocate resources to meet project deliverables.• Monitor team performance and provide support.• Address resource constraints or issues.5. Quality Assurance• Ensure deliverables meet quality standards.• Implement and maintain quality assurance processes.• Conduct regular reviews and audits.6. Risk Management• Identify and mitigate potential risks.• Monitor and manage risks throughout the project lifecycle.• Communicate significant risks to clients and stakeholders.7. Continuous Improvement• Seek ways to improve processes, tools, and methodologies.• Encourage innovation and continuous improvement within the team.• Collect and analyze feedback for improvement.8. Reporting and Documentation• Prepare and deliver regular project status reports.• Maintain comprehensive project documentation.• Ensure documentation is accurate and accessible.9. Post-Implementation Support• Provide ongoing support post-implementation.• Coordinate with teams to resolve post-implementation issues.• Ensure smooth transition to operational support.

Education

• Indira Gandhi National Open University

  Bachelor in Computer Application

  2000 — 2003

• Central Queensland University, Australia

  Master in Information Technology

  2006 — 2008

• Indira Gandhi National Open University

  Master in Computer Application

  2003 — 2005