Harsh Sahu

Operations Account Manager @Yunex Traffic

Leicester, GB

Managed a portfolio of UK Local Authority enforcement contracts as the primary point of contact- Ensured contractual, KPI, and SLA compliance in regulated public-sector environments- Led client relationship management and supported long-term account retention- Retained and renewed enforcement contracts, ensuring service continuity- Proactively identified and escalated service issues to improve operational stability- Improved issue resolution processes and reduced risks to live enforcement sites- Collaborated with cross-functional teams to deliver contractual outcomes- Produced and presented regular contract performance reports to clients and senior leadership- Identified billable repair opportunities and supported commercial forecasting