Harsh Raj
Head Of Customer Experience - Jharkhand | Tanishq | Data-Driven Customer Engagement | Retail Experience Transformation
- Role
- Head of Customer Experience - Jharkhand Tanishq at Titan Company Limited
- Location
- Ranchi, JH, IN
- LinkedIn followers
- 500 followers
About Harsh Raj
With over 7 years of expertise in project and account management, I have honed my skills in managing key client relationships while optimizing critical KPIs to enhance customer satisfaction, retention, and business growth. Throughout my journey, I’ve consistently focused on maximizing Customer Lifetime Value (CLTV) by identifying upselling and cross-selling opportunities, ensuring clients realize the sustained value of their investments.I’ve achieved notable improvements in Customer Retention Rate (CRR), driving higher renewal rates and fostering long-term engagements. This, in turn, has led to a reduction in Churn Rate, supporting the company’s steady growth by retaining valuable customers.
Experience
Head of Customer Experience - Jharkhand Tanishq
Mar 2026 — Present
The Customer Experience Head will be responsible for driving superior customer engagement and service excellence across all TANISHQ retail stores in Bihar and Jharkhand. The role focuses on enhancing the end-to-end customer journey, ensuring consistent service standards, strengthening customer relationships, and improving loyalty and retention across the region.
Education
DAV Schools Network
12th, Physics, Chemistry, Math, English
Visvesvaraya Technological University
Bachelor's degree, Mechanical Engineering
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