Harsh Patel
Technical Support Analyst @Concentrix
Toronto, ON, CA
EMAILS
MOBILE NUMBERS
+91 *********19
Signup · Get unlimited contacts
WORK HISTORY
Aug 2025 — Present
Technical Support Analyst @Concentrix
View department →
Belleville, ON, CA
I effectively managed technical support operations, ensuring high user satisfaction and efficient device deployment. • Administered Microsoft 365 environments, supporting email, Teams, and OneDrive for 200+ users. • Provided Tier 1 & 2 support for Windows and network issues, achieving a 98% satisfaction rate. • Documented incidents in ServiceNow, following ITIL/ITSM standards to enhance service delivery.
ABOUT HARSH PATEL
Concentrix enables the resolution of technical challenges by supporting Microsoft 365…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.