Harsh Parmar
ServiceNow Functional Consultant | Business Analysis | Workflow Automation | Deloitte India | ITSM
- Role
- Analyst at Deloitte
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Parmar
ServiceNow Functional Analyst with ~1.7 years of experience in delivering workflow-driven solutions across domains.At Deloitte, I have been responsible for end-to-end delivery including requirement gathering, stakeholder management, sprint planning, and solution design. I work closely with business and technical teams to translate requirements into scalable ServiceNow solutions.I have successfully led multiple workflows, improved process efficiency, and ensured timely delivery in an Agile environment. Currently, I am expanding my expertise into ITSM processes to strengthen my consulting capabilities.Key Skills:• ServiceNow (CSA Certified)• Workflow Design & Automation• Stakeholder Management• Agile / Scrum• Process Optimization• Sprint Planning
Experience
Analyst
Jan 2025 — Present · Mumbai, IN
Delivered 6+ workflow solutions on ServiceNow, improving operational efficiency and reducing turnaround time from T+2 days to within hours-> Partnered with 5+ stakeholders and cross-functional teams to translate business requirements into scalable solutions-> Took ownership of Agile delivery processes, including sprint planning, backlog grooming, and dependency management-> Identified process bottlenecks and implemented workflow optimizations, significantly improving business responsiveness-> Acted as a key liaison between client and technical teams, ensuring alignment and successful delivery.
Education
Narsee Monjee College of Commerce and Economics
Bachelor of Science - BS, Information Technology
S.T. Mary's English High School
SSC
K.J. Somaiya College of Arts and Commerce
12th, Good communication skills
2020 — 2021
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