Harsh Morasiya
IT Support Engineer @ Infosys | ServiceNow| O-365 | Citrix, Linux | Remote & Onsite Tech Support Specialist | DHCP/TCP | VDI virtualization.
- Role
- IT Support Engineer at Infosys
- Location
- Pune District, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Morasiya
Passionate and dedicated Engineer, having good knowledge of Ms office application…
Experience
IT Support Engineer
Apr 2025 — Present · Pune, IN
As an IT Support Engineer at Infosys, I provide day-to-day technical support to both onsite and remote teams, ensuring uninterrupted business operations and resolving issues with efficiency and professionalism. Working for the Mercedes-Benz.Key Responsibilities:• Handling IT service requests and incidents via ServiceNow, Citrix.° Troubleshooting Linux OS, system Admin role • Troubleshooting hardware, software, and network issues.• Supporting users across departments with Windows, Office 365, VPN, and Ms teams enterprise tools.Working with Oracle Cloud to resolve infrastructure-related issues.° Ensure cross team collaboration with L2/L3 support.•Incident and log management• Collaborating with global IT teams to deliver seamless tech assistance.• Ensuring IT compliance and maintaining data security protocols.
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