Er. Harsh M.

Desktop Support Engineer

Role: Desktop Support Engineer L1 at EXL
Location: Ghaziabad, UP, IN
LinkedIn followers: 500 followers

Information TechnologyView LinkedIn profile

About Er. Harsh M.

I am an IT professional with 2+ years of experience as a Desktop Support Engineer and a recent Post Graduate Program graduate in Cybersecurity from Great Learning. During the program, I gained practical exposure through hands-on labs and projects focused on network security, threat detection, and incident handling. With a strong IT support background and a growing skill set in cybersecurity, I am eager to begin my career as a SOC Analyst (L1) and contribute to strengthening organizational security.

Experience

Desktop Support Engineer L1
EXL
Nov 2024 — Present · IN
Handling Ticket through Service Now, System Re-image, Software installation, VPN, Firewall, Office365.Citrix Workspace, VMware, Remote Desktop Support, DLP, Netskope, Service Now

Education

Great Lakes Institute of Management
POST GRADUATE PROGRAM IN CYBERSECURITY, Information Technology
Maharaja Agrasen Himalayan Garhwal University
BSC, PCM
CLRNS Inter College Hathras
10th, PCM
Gyan Deep ITI Hathras (NCVT)
ITI, Electrician
MASS Sangila College Hathras
12th, PCM

Contact information

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Work email
•••••@exlservice.com
Personal email
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Current company

EXL

59K employees · New York, NY, United States

Choosing a digital partner is about more than capabilities — it’s about collaboration and character. Unrealistic overhauls and off-the-shelf products ignore what matters most — your unique needs, culture, goals, and your legacy data and technology environments. At EXL, our collaboration is built on ongoing listening and learning to adapt our methodologies. We’re your business evolution partner—tailoring solutions that make the most of data to make better business decisions and drive more intelligence into your increasingly digital operations. Whether your goals are scaling the use of AI and digital, redesign operating models, or driving better and faster decisions, we’re here to partner with you to help you gain—and maintain—competitive advantage with efficient, sustainable models at scale. Our expertise in transformation, data science, and change management helps make your business more efficient and effective, improve customer relationships and enhance revenue growth. Instead of focusing on multi-year, resource- and time-intensive platform designs or migrations, we look deeper at your entire value chain to integrate strategies with impact. We use our specialization in analytics, digital interventions, and operations management—alongside deep industry expertise — to deliver solutions that help you outperform the competition. At EXL, it’s all about outcomes—your outcomes—and delivering success on your terms. Share your goals with us and together, we’ll optimize how you leverage data to drive your business forward. For more information, visit www.exlservice.com.

exlservice.com

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About Er. Harsh M.

Experience

Desktop Support Engineer L1

Education

Great Lakes Institute of Management

Maharaja Agrasen Himalayan Garhwal University

CLRNS Inter College Hathras

Gyan Deep ITI Hathras (NCVT)

MASS Sangila College Hathras

Find verified contacts for anyone on LinkedIn