Harsh Madaan
AVP - Data Science | Innovating Contact Center Solutions with GenAI | Supply Chain & Strategy Expert | Digital Innovation | Ex- Accenture Strategy & Consulting
- Role
- AVP at Celebal Technologies
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Harsh Madaan
With over 8 years of experience in strategy and consulting, I bring a wealth of expertise in driving business transtormations and optimizing supply chains. My background in strategic consulting has equipped me with a deep understanding of organizational dynamics and the ability to craft solutions that deliver tangible results.At Accenture, I honed my skills in developing and implementing strategic initiatives, focusing on enhancing operational efficiency and delivering value across various industries. My expertise spans a broad range of functions, with a particular emphasis on supply chain management, where I have successfully led projects that streamlined processes, reduced costs, and improved overall performance.Currently, I am leveraging my experience in my role at CoCIF(Contact Center Intelligent Framework), where I focus on transforming contact center operations through cutting-edge technology powered by GenAl. As part of the Contact Center Product team, I am dedicated to developing innovative solutions that enhance customer experiences and drive operational excellence. My work involves integrating advanced Al technologies to optimize contact center performance, improve service delivery, and achieve strategic business objectives.I am passionate about exploring how emerging technologies can reshape traditional business practices and am always looking for opportunities to drive innovation and create value.
Experience
AVP
Apr 2025 — Present · Jaipur, IN
Education
Manav Rachna College Of Engineering
Bachelor's degree, Electrical, Electronic and Communications Engineering Technology
2012 — 2016
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