Harsh Kumar Tiwary
Product @Sprinklr | Ex-ZS, JPMorgan Chase | BITS Pilani | Top PM Fellow @NextLeap
- Role
- Product Management - Senior Product Analyst at Sprinklr
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Kumar Tiwary
I\'m a product manager who loves building tech that actually matters — to users and to the business. At Sprinklr, I’ve led the 0->1, MVP launch of a AI-powered social media crisis management platform used by 10+ Fortune 500 companies. From getting the MVP out the door to iterating on feedback and driving adoption, leading a copilot launch, I’ve worked on features that improved CSAT by 35%, boosted engagement by 30%, and helped bring in more seats across teams.I enjoy connecting the dots between user needs and business goals. Whether it’s launching AI-powered reporting, enabling PDF exports to make insights shareable, or running GTM rollouts with success and marketing, I focus on things that move the needle. I’ve also helped improve sprint planning and delivery across large cross-functional teams.Before Sprinklr, I worked as a consultant at ZS (helped cut marketing spend for a cancer drug by 55%) and investment banking at J.P. Morgan (built decks and valuations for FIG clients). With a background in engineering and finance from BITS Pilani, I bring a mix of structured problem-solving and curiosity to every product I touch.
Experience
Product Management - Senior Product Analyst
Dec 2023 — Present · Gurugram, IN
Led the 0->1, MVP launch and feedback loop of a social media crisis management product to 10+ Fortune 500 customers with a $ 5 Mn ARR2. Increased crisis card CSAT score by 35% by implementing an LLM evaluation framework to improve card response quality and AI model accuracy by 9.5 % using GPT-4o3. Strategized product improvements by leading 40+ client feedback calls, launching a real-time feedback tool, and designing an adoption dashboard to track usage and shape product iterations4. Boosted platform weekly visits by 20% and engagement time by 30% over a period of 2 months by launching GEN-AI powered crisis reporting with Copilot, tailored for tracking crisis events and automating workflows strengthening the product’s value proposition5. Integrated engagement APIs for real-time replies on crisis threads, making the product actionable and closing the insight - response loop6. Drove a 25% increase in users on the platform by launching PDF exports and shareable links, streamlining crisis insight sharing and leading to increased user seat demand across business teams
Education
Birla Institute of Technology and Science, Pilani
Minor in Finance
2019 — 2021
Birla Institute of Technology and Science, Pilani
Bachelors of Engineering, Mechanical Engineering
2018 — 2022
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