Harsh Kumar
Senior Cloud & Ai Strategist Customer Success Manager Public Sector & Higher Ed @Oracle
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WORK HISTORY
Senior Cloud & Ai Strategist Customer Success Manager Public Sector & Higher Ed @Oracle
Seattle, WA, US
Collaborated with product, support, and SI partners to convert architecture into measurable success—boosting adoption 25–30% in 30 days and cutting onboarding by ~40%; delivered product demos, solution selling, and technical sessions at industry events. Partnered with CIOs/CISOs and business leaders to drive $10M+ strategic accounts; applied competitive analysis, territory management, and KPI governance to exceed sales goals. Architected secure data platforms on Exadata Cloud@Customer and Exadata Database Service Dedicated using Oracle Data Safe, OCI Cloud Guard, SIEM, and CVE risk assessment for proactive threat detection and compliance monitoring. Led migrations across ExaCC, ExaDB-D, and Database@Azure/AWS/GCP, integrating OAuth, SAML, LDAP, Active Directory, and Windows Server for access management and identity federation. Conducted DevOps and multicloud workshops on OCI DRG/IPSec, Azure ExpressRoute, and AWS Direct Connect using Kubernetes, Docker, Bash, and Python to accelerate secure automation. Modernized Ellucian Banner, PeopleSoft, and E-Business Suite workloads for Higher-Ed and healthcare customers with OCI WAF, API Gateway, and network-security guardrails ensuring HIPAA and SOC 2 compliance. Built OIC-based REST API integrations for Workday, Salesforce, Snowflake, and Databricks; implemented DevSecOps with Terraform, GitHub Actions, Jenkins, and IAM federation (Azure AD/Entra). Developed GenAI/RAG pipelines on Oracle Database 23ai using GoldenGate, Streams, and Databricks connectors; automated ingestion and observability with PowerShell, Python, and Splunk-integrated OCI Logging. Designed secure multicloud landing zones across OCI, Azure, AWS, and GCP with FastConnect/ExpressRoute/Direct Connect, hardened Linux/Unix images, and unified SIEM dashboards for full visibility. Delivered pre-sales POCs, sales presentations, and customer-facing workshops; mentored teams on DevOps, automation, and digital-transformation best practices.
EDUCATION
Punjab Technical University
B-TECH, Computer Science
George Brown Polytechnic
Information System and Business Analyst, Business Administration and Management, General
ABOUT HARSH KUMAR
With 14+ years of experience in cloud architecture and data platforms, I help State & Local Government (SLED), Higher Education, and Healthcare modernize mission-critical systems across Oracle Cloud Infrastructure (OCI), Microsoft Azure, AWS, GCP, Snowflake, and Salesforce. My expertise spans Exadata Cloud@Customer (ExaCC), Exadata Database Service Dedicated (ExaDB-D), Autonomous Database (ADB), and Oracle Database 23ai for AI-powered workloads—alongside secure multicloud design, database modernization, CRM/ITSM integration, and AI/ML-driven automation. By combining solution architecture with program delivery, I guide technical teams, SI partners, and executives toward measurable outcomes in adoption, cost savings, and compliance.At Oracle, I partnered with customer engineering teams and SI partners, designing solutions, leading workshops, and facilitating architecture reviews with CIOs, CISOs, and Directors. I supported ExaCC migrations, ExaDB-D onboarding, ADB modernization, Database@Azure/AWS deployments, Snowflake integrations, and Salesforce CRM connections via Oracle Integration Cloud (OIC). I also delivered hands-on enablement for real-time data pipelines with GoldenGate, Streams, and Databricks Delta Lake, embedding governance and security into every implementation.Highlights:• Designed CDC pipelines (GoldenGate → ADLS/S3/GCS → Databricks Delta & Snowflake with Snowpipe/Streams) reducing latency from hours to minutes and enabling real-time analytics.• Implemented MLOps pipelines with MLflow, CI/CD automation (Terraform, GitHub Actions, Jenkins, OCI DevOps), and Kubernetes (OKE/AKS/EKS) with policy-as-code and Zero-Trust controls.• Delivered ExaCC, ExaDB-D, ADB, and 23ai—building AI-ready, high-performance data platforms with HA/DR and regulatory compliance.• Integrated Salesforce CRM, ServiceNow ITSM, and OpenText ECM with OCI, Snowflake, and Azure via OIC adapters, automating workflows and ensuring compliant archiving and analytics.• Enabled GenAI and RAG use cases with Snowflake and Databricks connectors, integrated with Oracle 23ai AI features for executive Q&A, knowledge retrieval, and automation.• Embedded DevSecOps frameworks (IAM federation, RBAC, MFA, Zero-Trust, Cloud Guard) to ensure HIPAA, FedRAMP, SOC2, and NIST compliance across multicloud workloads.• Collaborated with Oracle, Microsoft, Snowflake, Salesforce, and Databricks teams to influence product roadmaps and deliver success plans that boosted adoption by 25–30% within 30 days and cut onboarding by ~40%.
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