Harsh Khurana
Sales Team Lead @Avs Holidays.Pvt.Ltd
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WORK HISTORY
Sales Team Lead @Avs Holidays.Pvt.Ltd
Delhi, IN
EDUCATION
Delhi University
Bachelor of Commerce - BCom
DAV PUBLIC SCHOOL, KAILASH HILLS
Higher education
Indira Gandhi National Open University
Master of Business Administration - MBA
DAV PUBLIC SCHOOL, KAILASH HILLS
Higher education
Delhi University
Bachelor's degree
ABOUT HARSH KHURANA
As a dedicated professional on Air India\'s Grievance Team, I am driven by a passion for enhancing passenger experiences through empathetic and effective problem-solving. My role involves not only addressing and resolving customer concerns but also identifying opportunities for systemic improvements and fostering a culture of continuous service excellence. With a strong foundation in conflict resolution and an unwavering commitment to quality, I thrive on turning challenges into opportunities for positive change. My approach is centered on active listening, thorough analysis, and collaborative solutions, ensuring that every passenger feels heard and valued. My journey in the aviation industry has equipped me with a unique blend of skills in customer relations, process optimization, and strategic thinking. I am dedicated to upholding Air India\'s esteemed reputation and contributing to its mission of delivering unparalleled service. Let\'s connect to share insights, explore innovative strategies, and collaborate on elevating customer satisfaction to new heights.
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