Harsh Grover

Intermediate Technology Specialist - Integration @Equitable

Waterloo, ON, CA

Led the design of a configuration-driven framework that transforms GraphQL schemas into 35+ secure, role-based REST endpoints — enabling teams to consume data faster without deep GraphQL expertise. This eliminated redundant backend work and standardized API delivery across the org- Dockerized backend services to standardize environments and streamline deployments. Provisioned and managed cloud infrastructure using Infrastructure as Code (IaC) principles — improving reliability, scalability, and reducing setup time across environments- Built and now maintain an automated APIOps framework integrating CI/CD, Policy-as-Code, and ServiceNow. This governs all production API changes and enforces compliance — resulting in 50% faster deployments and 30% fewer manual errors- Hands-On with Critical Backend Integrations -Genesys Cloud Integration – unified customer experience data into internal platforms via APIs-Real-Time Notification Engine – built event-driven pipelines for proactive alerts across multiple channels-Exposed data from the ODS layer via orchestrated pipelines, improving reliability and visibility for downstream systems.