Harsh Goswami
Emphasizing Operations Leadership & Career Growth| Operations Specialist | Expertise in Fleet Management, Delivery Logistics & Process Improvement
- Role
- Fleet Operations Lead at Blinkit
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Goswami
Operations professional with practical experience in managing service delivery, team…
Experience
Fleet Operations Lead
Jul 2025 — Present · Gurugram, IN
As a Fleet Operations Lead at Blinkit, I am responsible for managing last-mile delivery operations across 3 Blinkit stores, ensuring smooth, timely, and cost-effective order fulfillment. I lead on-ground operations, coordinate with multiple stakeholders, and drive performance through data and people management.Key Responsibilities-Maintain >85% Direct Handover (DH) rate and drive First Order Delivery (FOD) activations, improving onboarding-to-activation conversion by 80%-Improve peak-hour rider availability by 25% through continuous login hour analysis and shift planning-Monitor StoreOps metrics to proactively reduce SLA breaches by 15% month-over-month through data-led interventions-Design and implement Delivery Incentives (DIs) and slot-based multipliers to push logins and boost order acceptance during high-demand hours-Identify and reduce rider-level frauds (Cx handshake, store handshake, self-batching) by 30%, using daily huddles and field coaching-Track login-hour defaulters, analyze behavior trends, and take timely action to maintain compliance and delivery coverage-Regularly review incentive performance vs. order output, refining strategies based on rider behavior and store-level needs-Handle escalations and strikes with data-backed communication, ensuring 100% operational continuity even in rider-absent scenarios.This role equips me with strong operational leadership, conflict resolution, and people management skills in a fast-paced, high-pressure environment.
Education
DAV Schools Network
High School Diploma
2022 — 2023
Amity University Online
Bachelor of Business Administration - BBA
2023 — 2026
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