Harsh Garg

Experience

1. Functional Consultant

   Deloitte

   Sep 2023 — Present · Gurugram, IN

   Led Salesforce Sales Cloud implementation for a major US-based wasteservices provider, optimizing lead-to-conversion workflows, increasingsales efficiency, and enhancing customer engagement.Streamlined end-to-end sales lifecycle processes (Lead-to-Opportunity,Opportunity-to-Order, Order-to-Fulfillment), enabling seamless businessoperations and driving higher customer satisfaction.Built a secure self-service Member Portal on Salesforce Health Cloudand Experience Site for a large public healthcare authority, empoweringmembers to self-register, submit appeals & grievances, updatedemographics, make payments, and track their healthcare journey.Optimized case management by configuring Salesforce Service Cloudfor a TMT client, implementing skill-based routing and agent availabilityprocesses that reduced resolution times and improved service quality.Led RFP analysis for a UK retail client, gathering MVP and post-MVPrequirements and advising on vendor selection (SFOMS, Enactor,OneStock OMS), enabling informed decision-making for ordermanagement solutions.Implemented Agile methodologies to streamline project workflows,foster collaboration, and ensure timely delivery of milestones acrosscross-functional teams.Developed and presented strategic roadmaps and business cases tosenior stakeholders, influencing client decision-making and aligningtechnology solutions with business objectives.Designed 50+ high-fidelity wireframes to visually represent user interfaces, aligning stakeholder expectations with functional requirements and accelerating approval cycles.Facilitated design workshops and requirement grooming sessions withclients and stakeholders, translating business needs into detailed userstories for development teams.Oversaw the product lifecycle from ideation to launch, ensuring timelydelivery, adherence to budgets, and alignment with strategic businessgoals.

Education

• T A Pai Management Institute, Manipal

  Master of Business Administration - MBA

• Maharaja Agrasen Institute Of Technology, Delhi

  Bachelor of Technology - BTech

• Mother Divine Public School - India

  10+2, Science

  2001 — 2013