Harsh Dutt Sharma
Vice President - Production Manager Specialist| Certified Google Professional Cloud Architect| Certified ITIL v3| Certified Big Data - Hadoop, Hive, Terraform, Big Query| Docker| Kubernetes| Linux| Python| SQL| Coherence
- Role
- Vice President - Production Manager Specialist at NatWest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Harsh Dutt Sharma
An Engineering professional with 17 years of experience in Banking and Telecom domain, in areas such as IT Service Management and Operations. Certified Google Professional Cloud Architect, ITIL v3 Certified - Incident, Problem, Change Management, Application Support, Project and Process Management, Handling End to end delivery and overall functioning of an Application, Intelligent Network -Telcordia, and Ericsson.SKILLS:• Professional Certificates- Professional Cloud Architect (Google), ITIL v3 Foundation. • Functional- Application Support (End to End), Requirement gathering from BA/PM for design implementation, testing, and deployment, Retrospective process improvements, Incident, Problem & Change Management ITIL® Certified, Scrum/Standups, SRE/DevOps, Team Lead, Agile Workflow.• Language/Automation: Linux, Scripting, Python, Apache Free-Marker, Generative AI basics.• Monitoring: Geneos, Autosys, Splunk logging.• Business/Tools/Docs: Risk Engine, Store, Drool, Service Now (SNOW), JIRA, BMC Remedy, Confluence, SOP, SLA, Runbooks, Word, SRE Play-Book, Excel.• Tech: Oracle Coherence, Google Cloud Platform (Google Cloud Architect Certified), Terraform IaC, Docker, Container, Kubernetes, Big Data Engineering – Hadoop, Kafka, Hive, Batch Processing and Orchestration, Metasolv, GitHub, Gitlab, GitBash, CyberArk• Database: SQL, MySQL.• Telecom: GSM, Intelligence Network (IN), USSD, SMSC, DND, Ring Tone, SS7, TCP IP, Diameter, IVR, Call Flows# Rich exposure in International Environment - Experience in working with multiple International customers, Project Managers and Technical teams for Project Planning, Implementation, Expansion, Operation and Support.# Ensuring Planning, Implementation and Delivery of Change Requests and migrations.# Initiation and engagement of Bridges for critical outages – Incident management functioning.# Experience in handling Project/Product Lead responsibilities, team management- providing team guidance, helping in taking Project related decision, taking part in multiple Business Project Governance meetings/conferences, attending Client Meet.# Key participation in multiple Business Project Governance meetings. Conduct meetings with cross-functional teams to discuss recurring project issues.# Delivery of Solution, Driving multiple teams together to achieve error free results. Handling Bridges, con-calls to drive the troubleshooting during an incident.# Plan strategies to achieve the long-term objectives, allocate resources, motivate employees, and conduct strategic evaluation and feedback.
Experience
Vice President - Production Manager Specialist
Jan 2025 — Present · Gurugram, IN
Key Responsibility to Handle Global Production Support for Major Trading Risk applications
Education
Chouksey Engineering College,Bilaspur
B.E., Electronics & Telecommunications,C,SQL,OS,Java,
2003 — 2007
Baptist Higher Secondary School
High School (X), Science, Mathematics, Social Science, Hindi, English
1999 — 2000
Radha Ballabh Inter College, Agra
Intermediate (XII), Physics, Chemistry & Mathematics
2001 — 2002
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