Harsh Dhruva
Assistant Vice President - Retail-Mortgages|Business Transformation Group
- Role
- Assistant Vice President at HDFC Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harsh Dhruva
Business analyst with 5 years of experience working with cross-functional teams for the…
Experience
Assistant Vice President
Nov 2023 — Present · Mumbai, IN
New Product / Process development and re-engineering • Liaison between the business users and technology teams in capacity of a Subject Matter Expert (SME) • Prepare business requirements specifications (functional & non-functional), document business practices, workflows, feasibility studies and business needs. • User Acceptance Testing (UAT) on behalf of business users• Co-ordinate with the in-house IT teams for Change Requests • Monitoring of processes post go live for effective usage# Data management and reporting • Formal recommendations to management impacting business policies • Research and analysis to quantify business opportunities and issues# Regulatory Reporting • Assist management in MIS reports under regulatory requirements # Issue Resolution • Support business users in issue resolution• Identification of chronic system facilitation issues and resolution# Knowledge Empowerment • Training sessions for Business users elaborating the system process facilitations • Documentation of the system process facilitations through ‘Release Notes’• Conducting training sessions for fresh recruits with respect to departmental activities and processes # Support to Business Verticals • Assist business / operation teams to build in system indicators / flags for business tracking• Business process integration for business sourcing channels# Vendor Collaboration & Management• Co-ordination with third party vendors for fintech integrations in association with the in-house IT teams• Co-ordination with vendor and in-house legal team for NDA and MSA execution• Feedback reporting and suggestions for enhancement basis business usage• Co-ordination for invoice payment with accounting department
Education
M.D. Bhatia English Medium High School
S.S.C
1995 — 2005
V.G.Vaze Kelkar College
BSc
2007 — 2010
Ramniranjan Jhunjhunwala College
H.S.C
2005 — 2007
Sydenham Institute of Management Studies,Research and Entrepreneurship Education
MMS
2011 — 2013
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