Harsh Desai

Experience

1. Technical Program Account Manager

   Google

   Feb 2022 — Present · NJ, US

   Led cross-functional teams in the development and launch of Pixel devices, ensuring adherence to timelines, product specifications, and customer satisfaction.• Managed end-to-end project execution, from concept to product release, aligning with client requirements and business objectives.Facilitated IoT testing for Pixel products, providing strategic recommendations to enhance service performance and user experience.• Collaborated with stakeholders, including engineering, marketing, sales, and external partners, to drive project alignment and successful delivery.• Handled client-raised issues via Orbit JIRA, delivering timely resolutions to improve modem performance and service reliability.• Monitored recurring issues and led root cause analysis, implementing product improvements to boost customer experience.• Developed strategic plans that aligned program goals with Pixel Devices and Google’s broader objectives.• Contributed to product roadmaps, ensuring features met market demands and customer needs.• Led pixel devices from development to launch, successfully overseeing 10+ product releases including Pixel 6a, 7, 7 Pro, 7a, Fold, 8, 8 Pro, 8a, Fold Pro, 9, 9 Pro, 9a, 10, 10 pro,and 10 pro fold, ensuring smooth execution, carrier approval, and market readiness.• Identified risks and implemented mitigation strategies, ensuring project resilience and on-time delivery.

Education

• Oakland University

  Bachelor's degree, Computer Science

  2016 — 2018