Harsh Bharucha
Technical Support Executive | HIKVISION | Google Certified Technical Support | Mtech in CS
- Role
- Technical Support Executive at Hikvision
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Harsh Bharucha
A working professional with a passion and will to utilize my skills for the organisation. Current job responsibilities involve resolving CCTV products technical issues under OEM for HIKVISION products.
Experience
Technical Support Executive
Jun 2022 — Present · Mumbai, IN
Leveraged my ability to identify Hikvision CCTV products (DVR, NVR, Analog, IP, PTZ camera) configuration issues.Hands on experience for Software issues like ivms 4200, hik-connect app, ezviz app.Hardware technical issues like compatibility and connectivity.Certain LAN Switch and Router networking issues. Emphasizing the need to provide prompt and accurate Solutions ensuring best feedback experience to the business clients.Using remote diagnostic and report maintenance ticketing tools for the same.Ability to mentor new joiners as a tenured professional.Adequate understanding of the responsibilities, thereby adhering to KRA and KPI criteria\'s very well and consistently ranked amongst top quality performers for the team and the overall department.
Education
Bhartiya Vidya Bhavans Sardar Patel Institute of Technology Munshi Nagar Andheri Mumbai
Master of Technology - MTech
Thakur College of Engineering & Technology Shaymnarayan Thakur Marg Thakur Villaige Samata Nagar Kandivli (E) Mumbai 400 101
Bachelor of Engineering - BE
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