Harsanjog Kaur

Collections Specialist @goeasy Ltd.

Mississauga, ON, CA

Make and receive collections calls to assess and resolve early and late-stage accountsAssess and negotiate solutions to bring accounts up to dateAbility to de-escalate customer concerns and resolve situationsIdentify and route escalationsApply effective collections techniques while enriching the customer experienceSchedule and follow up with customers to ensure that commitments are metDevelop professional relationships with customers to promote healthy payment strategies and ensure a positive customer experienceEnsure all assigned tasks are completed accurately and on time in a fast-paced environment

Mohawk College

Diploma of Education, Business Administration and Management, General