Harry Wilson
ServiceNow Developer at IBM | CSA | CAD | CIS-ITSM | CIS-HR
- Role
- Servicenow Developer Architect at IBM
- Location
- Watertown, CT, US
- LinkedIn followers
- 500 followers
About Harry Wilson
ServiceNow Application Developer at IBM. Graduate of Flatiron\'s Full Stack Software Engineering Coding Bootcamp (October 2020). A highly competent developer with over 5 years of IT experience including over 4 years of extensive experience in ServiceNow. Comfortable with all aspects of ITSM and Service Portal. I have led several major projects from start to finish which have included working with the Out of Box platform as well as building entirely custom applications and integrating with third party tools. ServiceNow Certified System Administrator, Certified Application Developer, Certified Implementation Specialist - ITSM and Certified Implementation Specialist - HR.
Experience
Servicenow Developer Architect
Jan 2026 — Present · Armonk, NY, US
Leading the setup of a new, enterprise-grade ServiceNow instance stack from scratch, establishing foundational architecture and best practices.Performing core platform configuration including security hardening, access model design, policies, and baseline system setup.Driving the buildout of the CMDB from the ground up, applying best practices and leveraging insights gained through newly earned ServiceNow CMDB Micro‑Certification.Implementing and maturing ITOM capabilities, including Discovery, Service Mapping, and operational dashboards to enhance service visibility.Configuring and optimizing ITSM processes (Incident, Problem, Change, Request, Knowledge) to align with organizational workflows.Supporting design and deployment of CSM capabilities to improve customer-facing service operations and case management.Integrating external systems through REST/SOAP APIs, MID Servers, and integration hubs to enable seamless data exchange and automation.Collaborating cross-functionally to define requirements, design scalable solutions, and maintain platform governance and standards.
Education
University of Cambridge
Bachelor of Arts - BA, MML (Modern & Medieval Languages)
2013 — 2017
Flatiron School
Computer Software Engineering
2019 — 2020
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