Harry Rogers
Head of Operations @Gander
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WORK HISTORY
Head of Operations @Gander
In my current role as Head of Operations & Customer Success at Gander, I’ve designed the customer journey from the ground up, creating the frameworks and tooling that drive consistent delivery across SMB and enterprise rollouts.Alongside CS, I’ve supported the sales process and playbook development to improve qualification, handover, and time-to-value, working closely with Sales, Product and Engineering to drive measurable customer outcomes.I’ve also helped implement automated billing and payments infrastructure, building scalable workflows that improve customer experience and reduce internal overhead, and I’ve led recruitment and team foundations to support growth.
EDUCATION
Richmond Upon Thames College
Construction In The Built Environment
SKILLS
ABOUT HARRY ROGERS
As a Senior/Lead Talent Partner, I bring a wealth of expertise in tech hiring, diversity, process optimisation, and the ability to cultivate impactful partnerships. By attracting top-tier professionals, fostering an inclusive culture, and harnessing the power of technology, I have a pivotal role in driving organisational growth, fostering innovation, and propelling companies to new heights of success. Tech Hiring and Diversity Advocate:As a leader in tech hiring, I spearhead end-to-end initiatives that enable companies to secure exceptional technical talent and fuel its growth trajectory. By leveraging comprehensive recruitment strategies, I proactively identify, engage, and acquire top-notch candidates who possess the expertise to propel our organisation forward. I am deeply committed to building diverse teams and creating an inclusive hiring environment that champions individuals from all backgrounds. Interview Process Enhancement:Recognising the critical importance of a robust interview process, I optimise evaluation methods and interview frameworks. Introducing behavioural and competency-based interviews, I align hiring decisions with core company values and cultural fit. Through cross-functional collaboration, I streamline and standardise interview processes, enhancing efficiency and ensuring a consistent candidate experience.🤖 Process Automation Evangelist:Driven by a passion for operational efficiency, I lead initiatives to automate talent acquisition processes. By implementing applicant tracking systems, AI-powered tools, and interview scheduling platforms, I significantly reduce administrative overhead, accelerate time-to-hire, and empower recruiters to focus on high-value tasks. Through automation, we revolutionise talent acquisition operations, enhancing scalability and overall productivity.🤝 Collaborative Partnership:I excel in building strong partnerships with hiring managers, senior leadership, and cross-functional teams. Understanding the strategic objectives and talent requirements of each department, I consistently deliver tailored recruitment solutions and cultivate a strong talent pipeline. I foster a collaborative environment, working closely with stakeholders to drive alignment and ensure a seamless recruitment process.Let\'s connect! I am excited to explore opportunities where I can leverage my skills and experience to drive strategic talent acquisition at organisations poised for success. Together, we can unlock the full potential of exceptional talent and transform the future of work
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