Harry Hilder
Application Support Group Global Manager @Morgan Stanley
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WORK HISTORY
Application Support Group Global Manager @Morgan Stanley
London, GB
Responsible for the range of IT Service Management functions for over 70 widely-used Production systems and the operational oversight of in-excess of 50 other Production applications. · Direct Manager of 17 contingent resources globally, in a range of locations and time-zones, responsible for 24/7 coverage in all regions throughout the year.· Responsible for plant stability via Incident, Problem, Change, Capacity Management.· Focus on improving incident recovery and response times. · Championed developments in Change Management practices and enforcement of policies in order to reduce impact from Change-related activities.· Focussed on driving efficiencies within the team and improving service delivery through the implementation of new procedures, rigorous data quality and detailed attention to process.· Worked closely with Engineering colleagues to review the architecture and resilience model across a range of systems in order to improve supportability and Disaster Recovery procedures.· Specific focus on tools used to help make the control and manage the wider plant easier and more efficient; such as Monitoring, Entitlements, Change Management, Log Analysis, Automation, ticketing, Disaster Recovery (BCP) and other ITSM functions.· Established stronger relationships with clients and “user-base”, including the establishment of governance groups and routine stakeholder meetings to ensure that the team remains “business driven”.
EDUCATION
QA Group
ITIL (Foundation) v3
Bristol Management Centre
ILM Level 7 Award, Executive Business Management
Dartford Grammar School
International Baccalaureate
University of Birmingham
Master of Engineering (MEng), Mechanical Engineering
APM Group
PRINCE2, Project Management
SKILLS
ABOUT HARRY HILDER
During my time at Morgan Stanley I have consistently identified opportunities and delivered results through initiative and a proactive attitude. I am highly ambitious, with strict attention to detail and a keenness to learn. Prior to my current employment I had a strong background as an Officer in the Royal Marines with a record of delivering exceptional results to schedule in demanding circumstances resulting in rapid promotion. I have been responsible for the management of substantial resources and teams in excess of 150 personnel, requiring sensitivity and sound judgement. My strong numeracy and analytical ability has aided progression in both theoretical and practical applications.
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