Harry Bodenhofer

WORK HISTORY

ABOUT HARRY BODENHOFER

Reading \"Scary Smart\" by Mo Gawdat (former Chief Business Officer, Google X) was my eureka moment, realizing the unimaginable possibilities of Artificial Intelligence and Machine learning. Embracing this technology and being at the leading edge of this 4th wave of technology innovation is my personal goal. To achieve this I have set out on a upskilling quest, read books by some of the pioneers of AI, taken courses at the London Business School and the MIT Institute for Data Systems and Society. I have learned how to approach AI/ML transition projects and currently study applied statistics and Python to get an end-to-end understanding of AI. Combining this ambition with my 20 years in the role of a Senior Manager in Product Support with SAP, understanding of businesses, leading and inspiring teams, delivering exceptional customer success experiences and collaborating with internal/external teams, is my next step.Areas of Expertise- Business transformation (technology, work methodology and process adoption)- Delivering exceptional customer success experiences and stakeholder management - Engagement with customers both face-to-face and virtual Achievements- Increased Customer Satisfaction: Successfully implemented customer-focused initiatives and data-driven coaching, that resulted in a significant increase in customer satisfaction scores (90%+ interactions rated 4/5 out of 5)- Improved Leadership Trust: Achieved a +67 NPS score for leadership trust within the team, demonstrating strong leadership skills and employee engagement- Operational Efficiency Boost: Introduced pre-emptive support workflows and Knowledge Centred Support, leading to faster problem resolution and improved team performance- Developed World-Class Training Program: Created and delivered a global training program on \"Customer Success Competencies\" for a team of 650 employees, equipping them with the skills and knowledge to excel- Successful Change Management: Facilitated seamless team transitions during mergers and technology shifts, minimizing disruption and ensuring continued customer satisfaction- Cultivated High-Performing Teams: Implemented career progression models and fostered collaboration across diverse teams, resulting in increased employee engagement and motivation- Customer engagement: Hosted in person and virtual product demo sessions for customers and internal teams. Organised support marketing at user conferences, including leading breakout sessions