Harry Singh
Systems Reliability Engineer Ust Global @T-Mobile
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WORK HISTORY
Systems Reliability Engineer Ust Global @T-Mobile
EDUCATION
Georgian College
Bachelor's degree, Computer Systems Networking and Telecommunications
ABOUT HARRY SINGH
As a Technology Integration Engineer, I apply my ITIL and CSM certifications and my expertise in incident, problem, and change management to ensure the smooth and efficient operation of critical IT systems and services. I drive and facilitate the resolution of impacting incidents, conduct post-incident root cause analysis, and oversee the daily change control board, providing guidance and support to my team and the service owners. With over 10 years of experience in the IT industry, I have a proven track record of managing service level agreements, communicating effectively across various channels and platforms, and leading evaluations and improvements for IT service management strategies. I graduated from Georgian College with a diploma in Computer Systems Networking and Telecommunications, where I gained valuable knowledge and skills in hardware, help desk support, and Jira Service Desk. I am passionate about delivering high-quality IT solutions that meet the needs and expectations of the customers and the stakeholders, and that align with the best practices and standards of the industry. I am always eager to learn new technologies and tools, and to collaborate with diverse and talented teams.
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