Harry Burnett
Principal Customer Success Manager @Freshworks
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2025 — Present
Principal Customer Success Manager @Freshworks
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London, GB
FY25: 97% GRR, 130% NRRPartnering with strategic and enterprise ITSM customers to drive measurable value, strengthen retention, and identify growth opportunities through proactive success planning and relationship management.
EDUCATION
2010 — 2014
The Manchester Metropolitan University
Bachelor of Science (BSc), Business Information Technology
SKILLS
ManagementTeam LeadershipProject ManagementData AnalysisLeadershipCustomer ServiceMicrosoft ExcelMicrosoft OfficeSocial MediaTeamworkResearchMarket ResearchBusiness StrategyBusiness Analysis
ABOUT HARRY BURNETT
Principal Customer Success Manager at Freshworks
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