Harry Barker

Front of House Manager @Oetker Hotels

AG

Working at one of the most exclusive resorts in the Caribbean, with 42 suites and 51 residences. I manager all areas of the Front of House operations to exceed guests expectations at a property with one of the highest global ADRs. Whilst in this role my achievements include- Improving efficiency and service by reorganising the Front of House team to deliver a bespokebutler style service through our host programme. This assigns small groups of hosts to specific guests allowing team members to build strong rapport with guests elevating service standards-Focusing on technology by leading the rolling out our Glowing communication app resort wide. Allowing guests to communicate with our team seamlessly through SMS or WhatsApp - Comprehensive training on LQA & Forbes standards leading to improved audit scores above 90%- Strong financial planning, producing five year CaPex & OpEx plans and managing all sections of budgeting, purchases and payroll- Focusing on building strong team bonds leading to improved employee satisfaction scores

University of Essex

Hotel Management BA, The Edge Hotel School

Brighton MET

Professional Cookery Diploma Level 2, Front Of House Supervision Diploma Level 3

Sussex Wine School

WSET l,ll,lll, Wine & Spirits Education