Harrsh Arorra

Salesforce Senior Analyst @PointClickCare

Mississauga, ON, CA

Responsibilities:Collaborated with business users to gather and document evolving business and software requirements, ensuring Salesforce solutions met organizational needs.Developed Lightning Components and Lightning Apps to enhance user experience and improve sales efficiency.Implemented Email-to-Lead, Web-to-Lead, and Data Loader functionalities to manage and automate lead capture from various sources.Migrated from Salesforce Classic to Lightning Experience, optimizing performance and ensuring a seamless user transition.Developed Apex Classes, Visualforce Pages, and Apex Triggers to support complex workflows, automation, and custom functionality.Created Batch Classes for bulk data processing and optimized APEX code for performance and governor limit compliance.Managed case automation in Service Cloud, including Email-to-Case, Web-to-Case, and a community portal for streamlined case management.Led the design and implementation of Experience Cloud Sites for user-friendly, client-focused engagement.Integrated Salesforce with external systems using SOAP and REST APIs, enabling seamless data exchanges.Enhanced data security by configuring Field Accessibility, Sharing Settings, and data protection protocols.Created workflows, validation rules, and automation tools, including time-triggered tasks, email alerts, and field updates.Configured and optimized Sales Cloud processes for lead management, campaigns, and sales forecasting.Implemented Service Cloud functionalities to automate customer support and enhance case resolution.Developed Community Builder pages to deliver branded, intuitive user experiences for external partners.Used Atlassian tools (Jira & Confluence) for project management, task tracking, and collaboration, ensuring timely project delivery.Provided ongoing Salesforce maintenance, support, data cleansing, workflow optimizations, and user training.