Harriet Stanley
Uki Customer Excellence Lead @Boston Scientific
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WORK HISTORY
Uki Customer Excellence Lead @Boston Scientific
EDUCATION
Southampton Solent University
Ba Hons
Shuttleworth College
Animal Management
Queensbury Upper School
English Lit and Lang, Law, Psychology and Photography
SKILLS
ABOUT HARRIET STANLEY
Customer-focused and results-driven UKI Customer Excellence Manager with extensive experience in the medical device industry, currently leading customer service operations for Boston Scientific Ltd. Proven expertise in managing end-to-end service delivery using SAP and Service Cloud (Salesforce), ensuring high-quality support and operational efficiency. A strategic leader in change management, successfully driving organisational improvements and process optimisations. Led the design and global rollout of an innovative reporting dashboard, enabling real-time measurement of KPIs and SLAs, enhancing performance visibility and decision-making for Customer Excellence. Adept at fostering cross-functional collaboration and delivering continuous excellence in a highly demanding environment.
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