Harrison Oneal

About Harrison Oneal

Experienced strategist with a demonstrated history of success working in the areas of digital strategy, digital transformation, project management, CX innovation, and data analysis.

Experience

1. Vice President, Lead Strategist for Csbb Technology, Data, & Operations

   Truist

   Nov 2024 — Present · Atlanta, GA, US

   Shaped divisional operating model and engagement strategy, defining roles, cadence, and North Star vision, driving double-digit improvements in engagement metrics (ranked top 2 enterprise-wide)- Directed $40M divisional cost savings program, coordinating cross-functional teams to achieve a 7% portfolio cost reduction (realized in FY26 budget)- Led agile transformation strategy, creating enterprise KR measurement framework from scratch, securing CIO/EVP buy-in, and enabling $5M–$15M in incremental funding- Created and owned content creation for $15M tech stack consolidation strategy report to the Board of Directors, providing Board-level updates on customer availability expansion and influencing enterprise-wide investment decisions- Advanced contact center modernization strategy focused on leveraging technology to reduce AHT, boost conversion, lower costs, and introduce AI-driven IVR use cases- Drove developer efficiency enabled by AI strategy, working with external and internal SMEs, and identifying 6–10% efficiency gains from strategic initiatives and 10–30% potential from tactical changes.

Education

• University of Georgia - Terry College of Business

  Master of Science - MS, Business Analytics

• University of Georgia - Terry College of Business

  Bachelor of Business Administration - BBA, Economics

Skills

• Leadership
• Programming
• Statistical Data Analysis
• Civic Engagement
• Communication
• Computer Hardware
• Retail Sales