Harrison Osula
APPLICATION SUPPORT ENGINEER
- Role
- Application Support Engineer at Hays
- Location
- Manassas, VA, US
- LinkedIn followers
- 500 followers
About Harrison Osula
Cloud Infrastructure: AWS - Cloudwatch, ECS, RDS, Azura HDinsight and on-prem. DB -…
Experience
Application Support Engineer
Mar 2025 — Present
On contract to Navy Federal Credit Union Applications Security team Systems administration, license management, problem/incident management and change management utilizing tools like HP Service Manager (HPSM) or ITSM, ServiceNow and in partnership with various Enterprise IT teams. Perform the Subject Matter Expert (SME) role for various security and fraud applications, Utilized OS and DB platforms such as Windows Server 2012/2016, Java, IBM Websphere v9.0.11, ODBC 32/64 Bit, Teradata, Oracle, and SQL Server 2012/2016. Perform troubleshooting on open support issues and drive resolution based on SLA. Vendor relationship including troubleshooting support and escalation, version upgrades, and license management. Coordinate production change controls and perform production releases.
Education
Federal University of Technology Yola
BTech
University of Bridgeport
Master of Science(MS)
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