Harrison Idornigie
Case Manager (Customer Service) @Concentrix
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WORK HISTORY
Case Manager (Customer Service) @Concentrix
Oshawa, ON, CA
Identified, replicated, and escalated over 200 errors in the production environment of the in-house software, improving software quality and end-user experience.• Created detailed documentation on all system errors to help the IT team understand them.• Collaborated with supervisors and the IT team to address software issues, quickly resulting in a 90% customer satisfaction rating.• Updated account profiles on the in-house systems according to industry privacy standards.
EDUCATION
Rogers Cybersecure Catalyst, Toronto Metropolitan University
Accelerated Cybersecurity Training Program
University College Southeast Norway
Master of Science (MSc), Systems and Control Engineering
University of Benin
Bachelor of Engineering (B.Eng.), Computer Engineering, Second Class Honours, Upper Division.
ABOUT HARRISON IDORNIGIE
Certified Cyber Security Specialist with extensive hands-on experience in information security and threat hunting. • Industrial IT and Automation Specialist with good technical knowledge in occupational safety, measuring, and control systems. Extensive experience with various proprietary and custom-made process control systems and SCADA system platforms such as WinCC, Allen Bradley, Siemens, Wonderware, WinCC, Omron, and Schneider. • Expertise in Automated tests, manual tests and test case documentation implementation. • Experienced in managing teams to achieve excellent results and meet the stipulated deadline (This involves planning, role allocation, coordination, commitment, team motivation, scheduled meetings, and report writing). Skills: Cloud Security, Access Control, Security Policy, Cyber Defense, SIEM, Wireless Security, Windows Security, Information Security, Penetration Testing, Reconnaissance, Network Security, Malware Analysis, Disaster Recovery, Incident Response, Vulnerability Management, Wireshark, PowerShell, Jira, Selenium, Postman, PID, SCADA, PLC, MySQL, Embedded System Programming (C/C++), HTML/CSS, JavaScript, Bash scripting, MATLAB, Python, and LabVIEW.
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