Joel Harris
Director, Customer Education @Clio
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WORK HISTORY
Director, Customer Education @Clio
Toronto, ON, CA
I lead the strategy and execution of Customer Education at Clio. I focus on driving global product adoption and customer success by building and mentoring a high-performing team, collaborating cross-functionally, and leveraging AI solutions to scale learning experiences.My portfolio includes the customer-facing Academy, instructor-led training, technical writing, product certifications, learning operations, and AI-powered support agents.
EDUCATION
Western University
Master of Arts, History
Western University
Honors Bachelor of Arts, History, Political Science
SKILLS
ABOUT JOEL HARRIS
I am a dynamic and well-rounded Customer Education leader with 13+ years of professional services experience at high growth SaaS companies. I specialize in planning, leading, and growing revenue generating training teams & services that help customers launch mission critical solutions.My interests outside of work include racing marathons (2:39 PR at 2025 TCS Toronto Waterfront Marathon), long distance running, film, and reading books to learn more about the above and below.Specialties: Customer Education, people leadership, project management, sales, marketing, service delivery, software consulting, change management, organizational readiness, training and development, eLearning, instructional design.
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