Charlotte Harris
Program Manager, Customer Success @SolarEdge Technologies
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WORK HISTORY
Program Manager, Customer Success @SolarEdge Technologies
San Francisco, CA, US
Designed, launched and managed the SolarEdge Preferred Partner Program • Developed workflow and implemented infrastructure to acquire and track B2B and B2C leads• Created a welcome program for new and returning solar installers; designed an onboarding website to provide new customers with resources, tools and training• Developed, conducted and compiled annual NPS and CSat surveys; created actionable results by leveraging customer feedback to identify and address dissatisfiers
EDUCATION
Kwantlen Polytechnic University
Bachelor of Business Administration (BBA), Business
British Columbia Institute of Technology
Computer Systems Technology, Computer Technology/Computer Systems Technology
SKILLS
ABOUT CHARLOTTE HARRIS
15 years in the solar industry, 30 years in high tech; includes building customer success…
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