Harris Anderson
- Role
- Operations Manager, Remote Field Services at Carvana
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Harris Anderson
Dedicated IT professional that focuses on building strong teams and increasing…
Experience
Operations Manager, Remote Field Services
Jul 2022 — Present
Responsible for negotiating support contracts with vendors including rates, SLAs, and escalation paths. Manage 3 regional teams responsible for installing/ removing IT equipment, monitoring ticket queues, and meeting SLAs for the organization. Compile data for structured reporting to senior leaders and developing actionable items to improve business processes. Key Responsibilities - Identifying trends through ServiceNow ticketing system and coordinating with members of the organization to minimize SLA breaches- Work closely with internal and external teams to pilot new technology at existing locations and then develop plans to implement these solutions company wide- Track spending and identify areas to cut cost without sacrificing quality both internally and externally with vendor costs.
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