Harriet Swan
Director of Ux Research @Conversion
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WORK HISTORY
Director of Ux Research @Conversion
Vancouver, BC, CA
EDUCATION
The University of Edinburgh
Master of Arts with Honours, Social Anthropology with Development
The Market Research Society
Advanced Certificate in Market and Social Research Practice
SKILLS
ABOUT HARRIET SWAN
I’ve always been fascinated in understanding people and have explored and strengthened this curiosity through my degree in Social Anthropology, 8+ years of research experience and professional qualification. I\'m particularly interested in understanding the emotional drivers behind decision-making and thrive working in fast-paced, collaborative and innovative environments. My experience and skill set are broad, having designed and managed projects using a wide range of techniques and working closely with clients across multiple sectors: • Methodologies: Moderated interviews, focus groups, usability studies, surveys, in-store and online intercepts, segmentations, brand and customer journey tracking, new product development • Industries: Retail, technology, eCommerce, financial, public sector, non-profit, automotive, energy
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