Harriet Costa

Senior Program Manager @Omg

VA, US

Ensure engagement of remote technical teams around the world of C-Level and expert IT executives in developing frameworks and white papers identifying requirements for the Industrial Internet and other programs. Implement and manage multiple SaaS applications. Identify common interests and potential member contributors among participants. Track and report on deliverables, especially for the Security and Digital Transformation Working Groups. Recruit, train, and supervise between 10 and 15 Project Managers and Minutes Takers to ensure coverage for 80 meetings per month. Ensure sessions at four annual member conferences run smoothly both hybrid and in-person. • Started up collaboration environment for multiple programs such as the Digital Twin Consortium and the Augmented Reality Enterprise Alliance. • Led project to replace SaaS collaboration software for file and member management and event planning. Researched software options, compared features, and facilitated selection. Oversaw data migration and successful, timely implementation. Implemented Krisp.AI for minutes taking (2024)• Eased member frustration and supported member retention and productivity by devising software strategy to transition to Single Sign-On (SSO) and introduced an Application Programming Interface (API) between custom membership management software and collaboration software; collaborate with SaaS vendor customer support on bugs, new features, and prioritizing and resolving issues.

Harvard University

AB, Russian and Soviet Area Studies

University of Paris - Dauphine

DEA, Information Systems

NYU Stern School of Business

MBA, Computer Applications and Information Systems