Harriet Granville-Jones

WORK HISTORY

EDUCATION

ABOUT HARRIET GRANVILLE-JONES

Transforming thinking from “We’ve never done that” to “We couldn’t live without it!” Proven track record for utilising customer data, pioneering technology and market trends to deliver innovative, imaginative solutions that challenge the status quo. My natural enthusiasm enables me to bring others on the journey to change.I’m fascinated by new ideas and how we can collaborate to explore them together. Using my curiosity, creativity and analytical attention to detail to understand other’s needs and find win-win situations that optimise customer experience and engagement. Digital Transformation Expert | Innovation Expert | Start-up Scout | Partnerships Manager | Propositions Manager | Loyalty Manager | Innovation Manager | Innovation Lead | Invention Lead | Global Consumer Research | Content CreatorExperience in- Digital Implementation from concept development to go-to-market launch- Global Proposition Management / Proposition Development, specialising in customer-led design- Digital and Technological Innovation - Building winning partnerships and scouting startups, progressing from pilot to scale - Omnichannel Customer Experience- Pilot scoping, MVP and Proof of Concepts- Competitor Research / Competitor Analysis- Digital Transformation- Commercial Trading- Customer Lifecycle Management and Loyalty- Project Management (helped by my APM Project Management Apprenticeship)- Operational Efficiency and Simplification- Operational Consulting- Research, Trials, Experiments and Analysis (helped by my 2:1 BSc Hons in Psychology)- Change Management- Campaign Management and Optimisation