Harprit Singh
Customer Experience Officer @ XM | Ex-Amazon |Clear communication | Problem-solving | Effective issue resolution
- Role
- Customer Experience Officer at XM
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
About Harprit Singh
I’m Harprit Singh, Customer Experience Officer at XM (Trading Point Group) and former…
Experience
Customer Experience Officer
Sep 2025 — Present
As a Customer Experience Officer at XM, I’m responsible for ensuring a smooth and compliant experience for all clients while maintaining accuracy and professionalism in every interaction.•Conduct KYC verification and thorough client checks to ensure compliance with company policies and regulations.•Handle and resolve cases related to missing deposits, withdrawals, refer & earn, and affiliate earnings.•Investigate issues using CRM and internal tools, identifying root causes and coordinating with relevant teams for quick resolution.•Maintain a strong focus on accuracy, compliance, and customer satisfaction in every client interaction.
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