Harpreet Singh Matharoo

About Harpreet Singh Matharoo

With 10+ years across cloud, identity security, and AI, I specialize in driving data-led transformation at scale. Starting as a Cloud Specialist, I built deep expertise in Microsoft Azure, Entra ID, Office 365, and Microsoft Purview—architecting secure, Zero Trust identity solutions.In my current role, I lead data strategy for digital support experiences like Priority Community Support and Chat, building scalable reporting frameworks using Microsoft Fabric, Kusto, SQL, and Power BI. I automate KPI reporting and create insight-driven dashboards that empower leadership decisions.I’m passionate about transforming customer experience through AI—leveraging Agentic AI and AI Foundry to automate technical content, reduce support volume, and accelerate time-to-resolution.I thrive at the intersection of data, product, and user empathy—turning insights into roadmap impact, driving cross-functional collaboration, and delivering solutions that scale.Let’s connect to explore cloud transformation, intelligent support, and AI-powered product innovation

Experience

1. Product Manager 2

   Microsoft

   Feb 2025 — Present · IN

   Data Strategy & Reporting- Spearhead implementation and management of data pipelines to support reporting for digital support modalities like Priority Community Support and Chat- Design and transform data models using Microsoft Fabric, Kusto, SQL, and Power BI to build scalable, insight-rich dashboards- Automate delivery of KPI-driven reports to leadership, enabling real-time visibility into support performance. AI-Driven Innovation- Leverage Agentic AI and AI Foundry to automate creation of top error message articles and technical solution guides (TSGs)- Identify gaps in error documentation using telemetry and qualitative feedback to reduce support case volume and improve customer experience. Product & Feature Development- Conduct competitive analysis and collaborate with User Research to validate hypotheses and scope data-informed feature opportunities- Define and prioritize analytics features aligned with business goals, translating data signals into actionable roadmap contributions- Own and evolve the roadmap for analytics and insights features, balancing technical trade-offs and stakeholder needs. Performance Optimization & Stakeholder Engagement- Define and monitor KPIs such as engagement, usage, and retention to guide iteration and continuous improvement- Build trusted relationships with stakeholders to manage feedback loops through telemetry and direct input- Partner with cross-functional teams to experiment, test, and optimize support performance, driving alignment on OKRs and KPIs.

Education

• Guru Nanak English High School, Kalyan

  HSC, High School/Secondary Diplomas and Certificates

  1999 — 2009

• Guru Nanak Dev Engineering College, Bidar

  B.E, Electronics and Communication

  2011 — 2015

• Guru Nanak Khalsa College, Matunga

  H.S.C, Science (PCM)

  2009 — 2011

Skills

• C
• Microsoft Sql Server
• C#
• Microsoft Word
• Electronics
• Windows
• Azure Commerce
• Troubleshooting
• Team Management
• Cricket
• Consulting
• Azure Infra
• Management
• Microsoft Outlook
• C++
• Technical Support
• Windows Server
• Data Communication
• Cloud Computing
• Microsft Azure
• Blogging
• Microsoft Azure Fundamentals
• Customer Service
• Microsoft Onenote
• Blogger
• Networking
• Microsoft Office