Harpreet Kaur

WORK HISTORY

EDUCATION

SKILLS

ABOUT HARPREET KAUR

I am a Senior Application Support Specialist with 6+ years of experience in Tier 2/3 support, incident management, and enterprise application support across cross-functional environments.I specialize in diagnosing complex production issues, performing root cause analysis, and driving structured problem management to ensure application stability, system availability, and minimal business disruption. I collaborate closely with infrastructure, database, and development teams to resolve high-priority incidents and strengthen overall system performance.In addition to operational support, I bring strong business analysis and product collaboration experience. I support requirements gathering, analyze system gaps, document functional and technical specifications, and contribute to application enhancements that improve usability, scalability, and performance across the application lifecycle.I have also mentored junior Application Support Specialists, guiding troubleshooting methodology, escalation processes, incident documentation, and best practices to improve team effectiveness and service delivery standards.I hold a Bachelor’s degree in Computer Science, a Global Business Management diploma, and a Certificate in Business Analysis, enabling me to effectively bridge technical systems and business stakeholders.I am particularly interested in roles focused on enterprise applications, Tier 3 support, incident and problem management, and product-aligned operational support in on-premise or cloud-based environments.