Harpreet Singh
Assistant Director at Ernst & Young
- Role
- Assistant Director at EY
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Harpreet Singh
IT Service Delivery Lead for Gurgaon location with the team of 20+ Employees/Contractors Working as an escalation point for resolution of all IT infrastructure issue across 3 offices and 5.5K+ user base in Gurgaon, liaison with other Global IT team within firm.• IT Operations/Support (End-user Support, Server, LAN, WAN, WLAN, Application support)• Project Management – Process improvement projects, Office Build outs, ODC setup, etc.• IT Relationship management /Stakeholder management• Annual IT Budget & cost controls.• People Management (Hiring, Development, Performance review)• Escalation Management• IT Asset management – Procurement, Deploy, Manage, refresh & recycle• Drive standardization, IT Policies automation and consolidation• Drive service excellence related project to get cost benefits, improve customer experience etc• Monitor KPI\'s against global benchmark and drive towards improvement• Lead ISO 27001 Audits for IT• Service transition of new services / new client engagements• Stakeholders connect /IT Account enablement• Handled multiple IT infrastructure projects across different verticals
Experience
Assistant Director
Jan 2007 — Present · Gurgaon, IN
Education
MGN Public School
10+2
1989 — 1991
GNDU University
Bachelor of Science - BS
1992 — 1995
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