Harpreet Kaur

About Harpreet Kaur

With a career dedicated to driving businesses to new heights, I have developed a unique blend of skills that encompass growth and strategy, customer relationship management, process optimization, revenue generation, team leadership, and a distinct leadership persona. My passion lies in crafting and executing growth strategies that are not just strategic but also data-driven, ensuring measurable results. Building and nurturing strong customer relationships is a personal commitment, understanding that satisfied customers are the backbone of any thriving enterprise. My expertise also extends to process optimization, where I find inefficiencies and implement streamlined operations, leading to cost savings and improved productivity. What sets me apart is my ability to leverage the customer support team for revenue generation, transforming them from cost centers into profit centers through strategic initiatives.If you\'re in search of a professional who can holistically approach growth, strategy, customer-centricity, process optimization, revenue generation, and team leadership, let\'s connect. Together, we can explore opportunities, share insights, and work towards achieving unprecedented success. I look forward to connecting and collaborating with like-minded individuals who share my passion for business excellence.

Experience

1. Customer Success Manager

   Skillsoft

   Jan 2025 — Present · US

   Lead the end-to-end implementation and launch of Skillsoft Coaching programs, ensuring seamless delivery and measurable outcomes.•Partner with global stakeholders to design, customize, and scale coaching initiatives aligned with client learning strategies.•Drive program execution through structured planning, cross-functional collaboration, and proactive communication.•Leverage data and feedback to enhance adoption, engagement, and continuous program improvement.•Contribute to the evolution of implementation frameworks and best practices to maximize customer success and ROI.

Education

• Annamalai University

  Bachelor of Science (BSc)

  2007 — 2010

• St Johns Mahrauli, Varanasi

  Commerce

  2004 — 2006

Skills

• Networking
• Business Development
• Human Resources
• Sourcing
• Negotiation
• Management
• Team Management
• Talent Acquisition
• Business-to-Business (B2b)
• Leadership
• Recruiting
• Client Expectations Management
• Client Relations
• Marketing
• Consulting
• Public Relations
• Business Strategy
• IT Recruitment
• Cold Calling
• Screening
• Lead Generation
• Market Research