Harpreet Kaur

Account Specialist (Collections) @BMO

Mississauga, ON, CA

Responsibilities- Review and evaluation of delinquent, high-risk, or written-off accounts to identify collections opportunities- Engage with customers via inbound and outbound calls to understand their needs, negotiate payment arrangements, and advise on suitable collections strategies- Manage transactional activities, such as processing collections, sending communications, recording interactions, and coordinating with internal stakeholders- Handle complex or escalated customer cases, ensuring they are referred to appropriate internal business groups as needed- Analyze data from accounts to provide insights, develop recovery plans, and support reporting efforts- Maintain adherence to policy and regulatory standards, ensuring confidentiality and alignment with collections procedures.

Conestoga College

GED

CT Institute of Pharmaceutical Sciences, Shahpur

Bachelor's degree