Harpreet Kaur

About Harpreet Kaur

As a multifaceted professional, I bring a unique blend of expertise in customer service, brand identity design, and leadership. In my current role as a Customer Service Webchat Representative at Admiral, I manage UK motor insurance claims with empathy and efficiency, ensuring a seamless experience for our clients.Beyond my corporate responsibilities, I am a freelance Brand Identity Designer, crafting compelling visual identities that resonate with target audiences. This creative endeavor allows me to merge artistic vision with strategic thinking, delivering impactful branding solutions tailored to each client\'s needs.During my college years, I served as a Junior Under Officer (JUO) in the National Cadet Corps (NCC), achieving an A grade in the prestigious C Certificate examination. This leadership role honed my discipline, teamwork, and organizational skills, preparing me to excel in dynamic environments.Additionally, as a multi-time gold medalist in martial arts, I embody resilience, strategic thinking, and perseverance—qualities that define my personal and professional pursuits.This diverse background enables me to approach challenges with a holistic perspective, making me a dynamic contributor to any team. I am passionate about delivering exceptional results and continuously enhancing the customer experience while maintaining a commitment to growth and excellence.

Experience

1. Executive

   Admiral Solutions

   Apr 2025 — Present

   Managing inbound travel insurance claims with empathy, precision, and a customer-first approach.• Assisting clients through unexpected travel disruptions, ensuring quick, clear, and compassionate resolutions.• Verifying documentation and validating claims in alignment with policy terms and regulatory standards.• Collaborating with global service providers, medical facilities, and partners to facilitate claim approvals and payments.• Logging and tracking claim progress using CRM tools while maintaining full compliance with data and privacy regulations.• Enhancing customer satisfaction by turning stressful travel experiences into smooth, supported journeys.

Education

• Sri Guru Gobind Singh College Of Commerce

  Bachelors in literature