Harpreet Kalra
Enterprise HR & Talent Transformation Leader | AI & Digital HR Strategy | Future-Ready Workforce Architect
- Role
- Senior Managing Consultant Enterprise HR & Talent Transformation Ai Integration and Digital at IBM
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Harpreet Kalra
With nearly 20 years of experience across consulting and industry, I work at the…
Experience
Senior Managing Consultant Enterprise HR & Talent Transformation Ai Integration and Digital
Mar 2022 — Present · IN
IBM is a global leader in technology and consulting. Within its Strategy & Transformation practice, I lead cross-functional teams to deliver large-scale HR and business transformations - translating strategic vision into execution and measurable value. My focus is on embedding AI/GenAI, digital workflows, and automation into HR processes to improve workforce productivity, employee experience, and organizational capability.Key ProjectsEnterprise HR Transformation (Post Divestiture)- Led a full-scale HR transformation following a business separation into two entities - across all HR domains incl. Onboarding, Benefits & Rewards, Core HR, L&D, and Service Management - to redesign processes, data, policies, and systems. Partnered with IT & D teams on application separation, role-based access, and digital HR workflows, ensuring compliance and enabling a future-ready HR function.Shared Services (Cement) – Modernized employee services by automating HR & Finance operations. Introduced chatbots, vendor ticketing, and process redesign (SIPOC, RACI) to create a digitally enabled service delivery model, freeing workforce capacity for strategic work.(↓ handling time 10%, ↓ backlog 26%, ↑ capacity 14 FTEs).Financial Services (NBFC Super App) – Integrated people processes with digital transformation as BA workstream lead. Defined roles, workflows, access models, and OKRs, ensuring system functionality reinforced the new HR & business operating model.(↓ cycle time 20%, ↑ STP 28%, ↑ NPS 8 pts).Healthcare (Disability Ops) – Built a transformation roadmap by benchmarking capabilities, embedding automation, and introducing upskilling. Established a scalable HR operating model that enabled a future-ready workforce.(↑ productivity 18%, ↓ rework 15%, ↑ case throughput 9%).
Education
University of Mumbai
Bachelors of Engineering B.E.
Symbiosis Centre For Management and Human Resource Development
Post Graduate Diploma in Management (PGDM)
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