Haroon Shahid
Front Office Team Leader @洲际酒店集团
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WORK HISTORY
Front Office Team Leader @洲际酒店集团
London, GB
I ensured top-notch luxury service and guest satisfaction by promoting teamwork across departments by swiftly resolving any complaints and maintaining high standards. I enhance guest relations every day by focusing on improving operational efficiency and achieving our goals by supporting and motivating our dedicated team members.• Optimised guest service efficiency and team productivity through streamlined reception operations.• Improved guest experiences and boosted hotel profitability by being the top seller in the company by achieving record numbers.• Elevated customer loyalty by expanding enrolments in the loyalty program through targeted promotions.
EDUCATION
Central Bedfordshire College
Higher National Diploma, Business
University of Hertfordshire
Business and Marketing BA/BSc (Hons), Business and Marketing
ABOUT HAROON SHAHID
Dynamic and results-driven leader with a proven track record of enhancing operational efficiency and guest satisfaction in high-volume hospitality environments. Well-versed in leading day-to-day front desk operations, supervising teams, and ensuring seamless guest experiences.
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