Harold Parham
Network Security Engineer
- Role
- Technical Consulting Engineer at Cisco
- Location
- Charlotte, NC, US
- LinkedIn followers
- 500 followers
About Harold Parham
Network Engineer and Military Veteran with over 11 years of collective experience developing and managing client relationships within a strategic and tactical environment operating and maintaining multi-channel satellite and computer communications worth over $8M. Hands-on experience in network troubleshooting methodology and use of appropriate tools to support connectivity and performance in preventive maintenance and network administration derived from providing network support in a tactical environment to over 500 end users on a classified and unclassified network. Career supported by telecommunications training in the Army along with the current pursuit of a Bachelor of Science in Information Technology accompanied by Cisco Certified Network Associate Certification.
Experience
Technical Consulting Engineer
Apr 2020 — Present · Fayetteville, NC, US
Acts as a focal point for high impact, large account problem resolution.• Works on complex problems where analysis of situations requires in-depth evaluation of factors.• Solve complex company networks to quickly resolve downtime and outages.• Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc.).• Handle issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction.• Efficiently communicates issues to engineers within the support team, and resolutions/work-around to the customer.• Completes tasks with minimal supervision, no instruction on routine work, and general instruction on new assignments.• Perform ad hoc analyses and tasks as assigned.• Provide guidance and leadership to less experienced engineers.
Education
DeVry University
Bachelor's degree, Network and Communications Management
2014 — 2016
Davenport University
Bachelor of Science - BS, Information Technology
2018 — 2021
Marymount University
Bachelor of Science (BS), Information Technology
2016 — 2018
Skills
- Team Management
- Military
- Logistics Management
- Command
- Event Planning
- Microsoft Office
- Military Training
- Military Experience
- Information Technology
- Security Clearance
- Communication
- Weapons
- Intelligence
- Operational Planning
- Military Operations
- Veterans
- Military Leadership
- Army
- Supervisory Skills
- Crisis Management
- Force Protection
- Social Media
- Microsoft Word
- Dod
- Inventory Management
- Strength Training
- Fitness Training
- Afghanistan
- Counterinsurgency
- Defense
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