Harold Lopez
Customer Success Lead @Swan
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WORK HISTORY
Customer Success Lead @Swan
Ville de Paris, FR
EDUCATION
AMTV
Multimedia Conceptor, Webdesigner
Universidad de Costa Rica UCR
Computing and Programming Diploma
Alliance Française de Bordeaux
Advanced French Language Diploma
Universidad de Costa Rica UCR
Dramatic Arts School Studies. Art History.
SKILLS
ABOUT HAROLD LOPEZ
Leading the Customer Success Group for EMEA at Odaseva, my focus is on fostering trustful relationships and driving product adoption to support our ambitious growth and minimize churn. With a portfolio revenue of 12 million EUR, my team and I have successfully maintained churn under the market standard, demonstrating our commitment to delivering value and high-quality service.The heart of our strategy lies in a multi-stream collaboration framework which places Customer Success Managers at the core of our mission. By onboarding new CSMs and sharing knowledge, we ensure that our customers receive an unparalleled experience, underpinned by my expertise in Customer Success, Client Onboarding, and CRM.
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