Harold Devoz
Director of Field Operations | Engineering Solutions in Oligonucleotide Technology
- Role
- Director of Field Operations at Sierra BioSystems Inc.
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Harold Devoz
Field operations leader with 14+ years in life sciences instrumentation, owning the full…
Experience
Director of Field Operations
Nov 2024 — Present
Manage global field service operations for oligonucleotide synthesizers.•Oversee installations, troubleshooting, and PMs while serving as the technical escalation lead.•Implemented field service software (Zuper) to streamline ticketing, scheduling, and documentation.•Developed training agendas, onboarding checklists, and SOPs to boost team efficiency and service quality.•Collaborate with R&D and Engineering teams to relay field insights and improve product performance.
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